Refund policy

At Dorpoon.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Return Policy

You can request a return within 3 days of receiving your product if:

• The product is damaged or defective

• You received the wrong product

• The product is incomplete

To be eligible for a return, the item must be unused and in its original condition and packaging.

2. Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse or improper handling

• Change of mind after delivery

• Products without original packaging

3. Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days.

4. Return Process

To request a return or refund, please contact us at:
📧 Email: dorpoonofficial@gmail.com
📞 Phone: 01972859987

Our team will guide you through the return process.

5. Shipping Cost

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

6. Policy Updates

Dorpoon.com reserves the right to update this policy at any time without prior notice.